If you use PiggyVest and need to change your phone number, the process is simple but secure. Your phone number is tied to your account for login, verification, and alerts. Updating it correctly keeps your savings and personal data safe. This guide shows you how to change your phone number on PiggyVest step by step.
Why You Might Need to Change Your Phone Number
Some common reasons include:
- Lost or inactive SIM card
- Changed phone number or service provider
- Security concerns
- Switching accounts or devices
PiggyVest uses your phone number for login and sending OTPs. So keeping it up to date is essential. You can read more about PiggyVest’s security practices here.
Can You Change Your Phone Number in the App?
No. You cannot change your phone number from inside the PiggyVest app. This feature is disabled to protect user accounts. All phone number changes must be done by contacting PiggyVest support. This process includes identity checks to keep your account safe. For similar updates like moving your funds between savings wallets, check this guide: How to move money from Piggybank to Flex Naira.
What You Need Before Contacting Support
Make sure you have these:
- Your registered email address
- Your old and new phone numbers
- A valid government-issued ID
- Your Bank Verification Number (BVN)
These details help the support team verify that you are the rightful account owner.
How to Contact PiggyVest Support
You need to send an email using your registered email address.
What to include in your email:
- Subject: “Request to Change My Phone Number”
- Your full name
- Old phone number
- New phone number
- Registered email address
- Attach a clear photo of your valid ID
You can also check PiggyVest’s FAQ page for official support instructions.
What Happens Next
Once you send the email, the PiggyVest team will:
- Review your request
- Ask security questions or request your BVN
- Send a One-Time Password (OTP) to your new number
- Update the number after verification
You’ll get a confirmation message when the change is complete. After that, you can log in with your new number.
Watch the Step-by-Step Tutorial
If you prefer a visual guide, watch this video: How to Change Phone Number on PiggyVest App
Example Email Template
Use this format to contact support:
Subject: Request to Change My Phone Number on PiggyVest
Hello PiggyVest Team,
My name is [Your Full Name]. I use PiggyVest and I would like to update my phone number.
- Old Phone Number: [Your Old Number]
- New Phone Number: [Your New Number]
- Registered Email: [Your Email Address]
I have attached my ID for verification. Please assist me.
Thank you.
[Your Full Name]
What If You Lost Access to Your Email?
If you also lost access to your email, include that in your message. PiggyVest may require extra verification such as:
- More ID documents
- BVN verification
- Security questions based on your account history
Need help funding your PiggyVest wallet? Here’s a helpful guide: How to send money to PiggyVest account
Common Questions
Can I do this by myself in the app?
No. This action must be handled by the support team.
Will changing my number affect my savings?
No. Your funds and investment plans remain safe. This is just a contact detail update.
How long does it take?
If you provide all needed info, it usually takes 1–2 business days.
Is PiggyVest safe?
Yes. PiggyVest is approved by relevant financial bodies in Nigeria. You can read about its status with the NDIC here and CBN here.
Tips for Success
- Use your registered email for all messages
- Attach a valid, readable ID
- Avoid delays by responding quickly to any follow-up messages
- Never share your password or PIN
Need honest reviews before you keep saving? Check out this article: PiggyVest Reviews
You should also review the PiggyVest Terms of Use for full clarity on account changes.
Final Thoughts
Changing your phone number on PiggyVest is easy when you follow the correct steps. It protects your account and ensures smooth use of the app. Remember:
- Gather your details
- Contact support with a clear request
- Complete identity verification
- Get confirmation
- Log in with your new number
Always keep your contact info up to date to avoid missing savings alerts or login codes. Stay safe, and keep saving smart.
